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產品於公眾假期前後嘅交付進度或會稍為延遲,請預留時間選購|Please allow extra time for product dispatch before and after bank holidays
產品於公眾假期前後嘅交付進度或會稍為延遲,請預留時間選購|Please allow extra time for product dispatch before and after bank holidays

預購及選購說明 Pre-order and order guide

我地嘅自助智能系統讓大家輕鬆選購,配合世界各地都十分流行嘅無現金交易方式,支助非牟利航空教育工作

Our fully automated smart system brings you a relax purchasing experience by offering self-service and cashless transactions which is currently trending in worldwide to support our non-profit aviation education work

ℹ️ 選購前請留意《配送安排》,同埋揀番啱自己嘅配送或自取方式,避免產品延誤交付 

當產品準備好嘅時候,系統亦會有全自動通知;由於系統係自助方式運作,顧客毋須時刻查詢交付進度,留意番 e-mail inbox 通知即可

 

Note the delivery arrangements then choose the right delivery or self-picking up method before making purchases to avoid delays

An automated notification will be sent when the product is ready. Since the system is operating in self-service method, you don't need to enquire the delivery progress from time to time. Just keep an eye on your e-mail inbox 

 

🗣️ 顧客服務

自助智能系統能幫我地專注教學工作,同時讓顧客選購以補貼非牟利教學開支,

並支援模擬飛行社群的發展,選購體驗與現時先進國家零售業嘅分別不大

 

喺本頁說明同自助智能系統嘅幫助,我地只會喺有需要嘅情況下,

同香港或英國學校假期、特別天氣狀況外嘅日子

參與大家與自助智能系統嘅對話

 

留意番,大家都唔係睇緊籌款節目,並無 100 條獨立熱線

喺唔同嘅聯絡渠道重覆留言,係唔會令查詢快咗處理💡 

🗣️ Customer service

This self-service smart automated system will help us to concentrate on teaching 

duties and let customers to make purchases and patron our charity work

also to support the development of flight simulator communities

 

The purchasing experience is more or less the same with what you

can see in different advanced countries

 

We will only participant your conversation with the smart automated system

when it is necessary. But we won't do so during school holidays

in either Hong Kong or Britain also on adverse weather days

 

Please also note that your enquiries won't be processed fast

if you're leaving the same comment in different channels since

it takes more time for us to read them all 💡

  

我地有時都會提供預購產品,俾大家快人一步獲得購買權,當產品抵港後可以即時領取,等候期間售價不變 💨

產品喺賣晒之後同樣會即時轉為預購,避免大家錯失咗帶番屋企嘅機會;部分好快會再次抵港嘅產品,都會有相關提示 

Sometimes we will offer you pre-order products for reserving purchasing rights with price unchanged then collect your product immediately after their arrival  💨 

Products will immediately become pre-order when they sold out, don't miss your chance for bring them home again. You will also see relevant reminders for products which will soon arrive Hong Kong again 

⚠️ 請注意:

而所有預購產品的預計抵港日期,均可能受生產進度影響,
交付日期並無附帶保證,顧客付款前應考慮有關風險

尤其是電腦升級產品受全球晶片供應影響,預計抵港日期同樣會隨時更改

 

 ⚠️ Note : 

Estimated arrival dates of pre-order products could be affected by the

production progress with no guarantee on the delivery date, careful considerations

should be made before payment especially for computer upgrade products

which is currently affected by chips supply problem in the globe.

Their ETA is subject to change at anytime

 

系統都會喺一啲受歡迎嘅產品頁面,顯示產品嘅在庫存量,記住把握時間啦 👋

存量係即時更新,如果變咗負數嘅話,就代表有幾多位客人經預購而留咗購買權。當前面有好多人等緊嘅話,就可能要耐心等候啦

We will also let you know some popular products may about to be sold, take you time to purchase

Items remaining are updated instantly. Minus numbers means how many customers reserved their purchasing rights through pre-order period. A longer waiting time might be expected if you see many customers are in the queue

如果情況所需,或者大家的確好心急而需要退款嘅話,我地都會照一貫嘅退款政策盡快處理,透明清晰 😉

If you find the situation necessary or customers are feeling a bit hurry and would like to refund, we will handle these request through the standing refund policy which is clear and simple

 

如果產品運作欠妥,請客人瀏覽番《產品保用》頁面嘅詳情

You also may find the details of product warranty if products are not working as expected

身為一間與英國唔同飛行學校連繫嘅非牟利機構,我地嘅辦事處自然都喺英格蘭東南部,工作節奏可能同香港真係有啲分別,而各同事都受當地權益保障,所以我地係唔會包容任何惡言相向或羞辱嘅行為。希望大家都明白,喺希望得到尊重嘅同時,亦應該先尊重別人

As a non-profit institute connecting flying schools in Britain, it make sense for setting up an office in the South East England. The pace here might really be difference from Hong Kong while all of our colleagues are protected by law and regulations in Britain. We will not tolerate abuse towards our staff, please treat our colleagues with the same respect you would expect to receive 😊

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