產品保用 Warranty

多謝大家喺自助智能系統選購，支助我地嘅非牟利航空教育工作。然而，人類離能夠生產 100% 完美無瑕嘅產品，仍然有一段距離。當有需要嘅話，可能大家就要經呢一頁幫手

Thank you for your purchase made via this smart automated system to support our non-profit aviation education work. Human beings, are however, still yet to be able to make products that are 100% perfect. Please refer to information listed here once necessary

當產品運作不似預期，請大家

1️⃣ 提供訂單編號

2️⃣ 詳細說明產品運作情況，並提供相關圖片

💬 👉 再撳呢道，搵我地傾吓

If your products are not working as expected, customers will be asked to

1️⃣ Provide order number

2️⃣ Describe the product working status in detail and provides any photos related

💬 👉 Then press "chat with us" here

我地會同大家作初步支援對話，當中包括簡單嘅故障排除步驟。若情況未有改善，顧客需要携同

1️⃣ 運作欠妥之產品

2️⃣ 《正式收據》電郵

3️⃣ 生產商之保用標籤（如有）

到供應商嘅指定辦公室，由供應商人員安排將產品修妥

We will start a preliminary support conversion with customers with simple diagnostic steps included. If situation persists, would customers please bring along

1️⃣ Products that is not working properly

2️⃣ Receipt e-mail

3️⃣ Manufacturer's warranty label (if any)

to supplier's designated office and have the products maintenance work arranged there

如果你仍然未選購產品嘅話，選購前睇咗《預購及選購說明》先呀，並預留時間選擇 😉

If you are yet to make any purchases, remember to take a look of Pre-order and Order Guide plus take your time to make purchases

身為一間與英國唔同飛行學校連繫嘅非牟利機構，我地嘅辦事處自然都喺英格蘭東南部，工作節奏可能同香港真係有啲分別，而各同事都受當地權益保障，所以我地係唔會包容任何惡言相向或羞辱嘅行為。希望大家都明白，喺希望得到尊重嘅同時，亦應該先尊重別人

As a non-profit institute connecting flying schools in Britain, it make sense for setting up an office in the South East England. The pace here might really be difference from Hong Kong while all of our colleagues are protected by law and regulations in Britain. We will not tolerate abuse towards our staff, please treat our colleagues with the same respect you would expect to receive 😊